RTS / Online Services Platform
A digital public service platform connecting online citizen applications with transparent, time-bound departmental processing under statutory Right to Services (RTS) legislation.
The 6-Step Citizen Application Journey
Engineered to eradicate discretionary delays through structural transparency, verified identities, and automated statutory escalation.
Discover Service
Unified service directory with statutory turnaround deadlines, legal prerequisites, fee structures, and instantaneous eligibility self-checks.
Apply Online
Responsive dynamic forms equipped with single-click auto-fill using verified Aadhaar eKYC and DigiLocker citizen profiles, minimizing manual errors.
Submit Documents
Tamper-proof digital document upload with automated optical character verification, instant PDF format validation, and direct state repository ingestion.
Department Processing
Multi-tier officer scrutiny with mandatory structured check-items, geo-tagged field inspection logs, and immutable audit timestamps.
Status Tracking & Alerts
Live tracking docket accessible without login via tracking ID, coupled with dual SMS/WhatsApp gateway alerts at every institutional transition.
Decision & Certificate
Cryptographically signed certificate with tamper-evident 2D QR validation, instantly pushed to the citizen's DigiLocker wallet.
Citizen Services Delivery Console
Real-time departmental oversight console configured for designated RTS scrutiny officers, competent authorities, and first appellate officers.
| Application Docket | Citizen Service & Ward | Statutory SLA Window | Current Stage | Action Protocol |
|---|---|---|---|---|
|
description
#RTS-2026-8910
Applicant: Anand S. Kulkarni
|
Property Tax Mutation
Ward 12 (South Sub-Division)
|
15 Days SLA
4 Days Remaining
|
check_circle
Field Inspection Verified
Inspected by: Jr. Engr. V. Patil
|
|
|
warning
#RTS-2026-8742
Applicant: Meena S. Shinde
|
Water Pipeline Connection
Ward 04 (Central Ring)
|
7 Days SLA
18 Hours - Alert
|
hourglass_top
Nodal Scrutiny
Pending Officer: Exec. Engr. Water Dept
|
|
|
verified
#RTS-2026-8601
Applicant: Ramesh K. Jadhav
|
Birth & Death Extract
Zone 2 (East Administrative)
|
3 Days SLA
Delivered in 28 Hours
|
done
Digitally Signed & Dispatched
Pushed to DigiLocker
|
Every workflow action produces a tamper-proof SHA-256 ledger entry, ensuring no application can be arbitrarily dismissed or withheld without written cause.
Designed for Complete Sovereign Enforceability
Traditional municipal workflows suffer from paper log bottlenecks, discretionary delays, and obscure fee collections. The FluxLeaf RTS engine transforms public commitments into rigid software constraints.
Statutory Deemed Approval
If an authorized scrutiny desk fails to raise queries within statutory time windows, the system automatically advances the docket or flags default penalty accruals against the designated officer.
First & Second Appeal Workflows
Citizens can trigger immediate digital appeals within 30 days of SLA lapse. Hearing summons, digital appearances, and appellate resolutions are logged transparently.
Enterprise Features Built for Scale
Engineered to support millions of monthly state transactions while integrating seamlessly into pre-existing treasury, land records, and e-Office backbones.
Statutory Deadline & Penalty Math
Dynamic calendar calculation factoring state gazetted holidays, weekend exemptions, and precise per-day fine accumulation against defaulters.
Treasury & Gateway Integration
Native reconciliation with Bharat BillPay (BBPS), SBI ePay, Razorpay, and direct state treasury challan portals (Gras / Cyber Treasury).
Role-based Delegated DSC & eSign
Support for USB cryptographic tokens (Class 3 DSC) as well as Aadhaar-based OTP/biometric eSign for field and travelling officers.
Zero-Leakage Appellate Tracking
Structured case numbering, digital evidence deposition, notice generation, and automated enforcement dockets for 1st and 2nd RTS appellate courts.
Bring Right to Services Compliance to Every Public Workflow
Partner with FluxLeaf to digitize your urban local body or state ministry's notified citizen services with zero legal ambiguity, verified speed, and complete sovereign security.
Katraj, Pune, Maharashtra, India